We will arrange for the products to be delivered to the address for delivery indicated in your order. Your address must be correct or else we will bear no responsibility for any loss for an incomplete address.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 28 days of the later of receipt of payment and the date of our order confirmation. Suppliers occasionally withdraw products from sale and we therefore are unable to fulfil specific orders, in this case we will offer a refund or other alternative.
If a delivery attempt is made by our delivery agents and a cost is incurred to us by a customer's failure to arrange redelivery or collection of a package, then you accept that we may pass the delivery charge to you the customer. Also if asked to cancel/refund the order the costs incurred for the original delivery and return will not be refunded (following a failed delivery).
If an order has been shipped and not received, you must inform us within a reasonable period. This period is deemed to be 14 days. Past these timescales we will resend packages at our discretion.